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Returns & Exchanges

Return & Exchange Policy

Pierotucci.com puts the utmost care and attention into the creation of all its own products and in the commercialization of  those by other brands, from the moment we receive your order until delivery to your house and beyond.

We want you to love what you order so if there is something wrong with the item(s) you receive, or you are dissatisfied with your purchase, please let us know.

You have 30 days from the date of delivery to notify us and we will help you make the return/exchange process as easy as possible.

All the returns MUST be communicated through the link “Return Procedure” contained in your personal account (the link will remain active for 30 days):

  • Log in to your account, go to your orders and click on the link “return” of the order you want to change.
  • Fill in the form “making a return or an exchange” and send it to Pierotucci.com staff  by clicking on the “Send RMS code request” button at the end of the page.
  • A Pierotucci.com representative will contact you by email with the instruction on how to process your return/exchange.

After the unworn/unwashed merchandise has been returned and the contents of the package have been checked, we will immediately proceed with the reimburse or the exchange.

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In case of  return, Pierotucci.com will reimburse you through the Deutsche Bank secure online server, refunding you directly onto the same credit card used for the purchase.

Please note that:

  • In case of Return and Exchange for defective or mistaken items Pierotucci.com will either refund you in full or replace the item which was defective or mistaken, entirely at its own expense.
  • In case you are not satisfied with your purchase for reasons other than defective merchandise or a mistaken item, you may return the item within 30 days at your expense and Pierotucci will refund for the price of your item LESS all shipping costs and custom duties Pierotucci has covered to send it to you.

In all cases, if you wish to make an exchange with an item totalling equal or more value, Pierotucci.com will take responsibility for the cost to ship the new merchandise to you.

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Special Conditions

Pierotucci.com will not exchange or reimburse you for custom-made orders and clearance items. (customizations include custom made jackets, handbag modifications, changes to leather type or color, and monogramming)