FAQs or Frequently Asked Questions for Pierotucci
How do I place an order?
To place an order, simply browse Pierotucci.com and once you find the item(s) you wish to purchase:
- place the item in your cart by selecting color & size and then click on the "BUY NOW" button
- to return to the online catalog use the "Continue Shopping" button
- to proceed to check out click on the "2-> Destination" button. Select the destination where you want to ship the purchase and the preferred shipper. Your new total will be calculated. You may continue to shop or proceed to check out.
- click the button "3-> Payment Method" to select how you would like to pay for your purchase.
- click "CHECK OUT" button to finalize the order. If you are already registered with Pierotucci, use your password and username to Login now. If you are not registered with Pierotucci please fill in all required fields.
- check off the Privacy Conditions
- click "Send order"
- you will either be redirected to a secure payment page for the credit card or directly to Paypal or receive the information for a bank transfer
What methods of payment do you accept?
Online we accept: Visa / Master Card / American Express / JCB / Diner’s Club / UnionPay / Paypal and bank transfer.
For More Detailed Information Click Here: Payment Methods
How do I pay with my credit card?
Once you arrive to the confirmation page, you will be presented with your payment options. Select the “Credit card Payment” button and then click on “Check out”. From there you will requested to either login or register on the site. Once you have provided the necessary information you will be redirected to the Consorzio Triveneto Secure server (utilizes 128bit SSL encryption to keep your details absolutely safe) and you will be asked for your credit card numbers, expiration date and CVV code. After inserting your data and clicking on the “Pay” button, please wait patiently while the order is being processed. At the end, you will be redirected again to Pierotucci.com where you will be able to view the order results (Order confirmed or Transaction not processed).
For Visa and Mastercard cardholders: If the security systems Verified by Visa and Securecode are activated, you may be asked to create a password (typically only the first time you use the card online), or insert your password. See payment page for details.
How do I order by Paypal?
Once you arrive to the confirmation page, select “PayPal Payment” and then click on “Check out”. From there you will be requested to either login or register on the site. You will be redirected to the secure Paypal gateway where you will be able to proceed with your payment using your Paypal account.
How do I order with a Bank transfer?
Once you arrive on the confirmation page, select “Bank Transfer” and then click on “Check out”. From there you will requested to either login or register on the site. In the following page you will be provided with our bank account details. To complete the order, submit a bank transfer for the sum indicated at the top of the page. Please be sure to reference the order number presented in the field above. All bank expenses are your responsibility.
When do I get charged from Pierotucci.com?
For both online and offline credit card orders, Pierotucci.com will charge you no earlier than the day before shipment date. Paypal instead will charge your card at the time of placing the order.
Can I print out my order?
Yes, you may print your order by logging into your Pierotucci account and clicking on the “View Order” button on your order details.
Why do you have a color disclaimer for leather products?
Every effort has been made to accurately display the color of the leather you are viewing. Differences in computer monitors, internet connections, and the processor in your computer could cause colors to appear in shades or tones that are not accurate. Even if all monitors displayed the same colors, due to the nature of leather tanning processes there are slight differences between batches of leather we receive from the tannery. If precision in color selection is important, it is recommended that a sample or swatch card be ordered.
Can I order a product in a different color?
If you are selecting a product but don't see your preferred color then you can choose to customize the product and make a special request. If we have the color in stock (sometime we will have the color but in a different type of leather) and our Master Craftsman approves of the exchange then we can make the bag for you with a small surcharge. If our Master Craftsman tells us that the leather is not suitable for the bag - then we will have to decline your request.
How do I know my size in European format?
All sizes are displayed in several different formats. Since our jackets are handmade, many times they do not adhere to any standard sizing chart. By clicking on the "Size" button located on the relevant product page, you will find the size chart automatically displayed in the standard you have chosen, with the measurements available both in centimeters and inches.
>Do you offer custom made jackets?
Yes, we are able to customize all of our leather jackets. If you cannot find your size on the standard size chart provided when you click on the button “Size”, simply click on the highlighted link for leather clothing measurements for customizing an item and you will be provided with instructions on how to take your measurements and send them to us.
Please note that custom made jackets cannot be returned unless a mistake has been made by the tailors or the item arrives damaged. All customizations will have a small surcharge.
Do you have special sizes for jackets?
We do not have special sizes but instead, we can create a custom made jacket for you. All customizations will have a small surcharge. Read above to learn how to order a jacket custom made.
What is the cost for special orders?
Please note that in some cases like replacing the type of leather with a more expensive one, or making measurement or pattern changes to the item ordered, there will be a customization surcharge added to the total cost. Also, please note that a special order cannot be returned or exchanged unless the item arrives damaged or a mistake was made on the part of our tailor. For more information on our return policy please click here.
For More Detailed Information Click Here:Customize, Personalize & Monogram
Monogramming: how is it done?
Monogramming, or “leather guilding” as it was once referred to in Florence, is done by taking a brass tool, heating it over an open flame, then embossing the leather with the heated tool creating an impression. The tool must be just the right temperature in order for the leather to be permanently embossed. Monogramming with our Florentine gold leaf is also available which comes in yellow or white gold.
For More Detailed Information Click Here:Customize, Personalize & Monogram
Will it wear off over time?
If done properly, leather monogramming will last a lifetime.
Can you use special characters or symbols?
You may select from any letter of the alphabet or number up to 13 characters (depending on the item).
Where do you put the monogramming?
The monogramming is usually done at our discretion in order to get the best results. If you have a preference, we will make every effort to accommodate your request.
What is your return policy?
You may return an item and get your money back within 10 days (label and packaging must be intact). You will be responsible for the shipping costs and custom duties.
In the case where the item is damaged or a mistake was made on the order, Pierotucci.com will cover all shipping and custom duty costs. In all cases, if you wish to make an exchange, Pierotucci.com will take responsibility for the cost to ship the new merchandise to you. click here
May I return ANY product bought at Pierotucci.com?
No. Returns or exchanges are NOT acceptable for special orders, customized items and items on sale. For further details on our return policy, please click here.
How much time does it takes to get the refund?
We refund your money immediately after receiving and inspecting the item that was returned.
For More Detailed Information Click Here: Returns & Exchanges
How much does it cost to ship?
Pierotucci.com offer the free shipping worldwide for any order above € 275.00.For orders less than € 275.00, the cost of shipping depends on the size, weight and destination of the package. For a complete list of shipping costs please click here.
How long will it take to ship?
The time required to receive your package will depend on your selected shipment method and item availability. Your package may be shipped out as early as the next day or within a maximum of 4 weeks if we have to make the item in the factory. However in this second case the average delivery time is around 2 weeks. In all cases Pierotucci.com does not charge your credit card until the exact day of shipment.
What carrier do you use to ship?
Our preferred carrier is DHL.
You may also opt to use the Regular Airmail system. This method is safe and more cost effective, however delivery times are longer and the package is not traceable online. To see delivery times to your destination using Regular Airmail, click here.
How may I check the status of my order?
You may check the status of your order simply by logging into your Pierotucci account using your username and password. There you will find all of your order details.
How may I track my order online?
For all the DHL shipments, you will be automatically notified with your tracking number when your shipment begins. For all the Regular Airmail shipments, there is NO tracking service, but you may check the Status of your order by logging into your account.
What happens if the merchandise you receive is damaged?
If you open the package and the merchandise is broken or defective, Pierotucci.com will replace the item at no cost to you. In this case, simply login to your account to access your order details and activate your RMA (return merchandise authorization). You will be contacted shortly thereafter by a Pierotucci.com representative with instructions on how to proceed.
What happens if the merchandise gets damaged during the delivery process?
DHL is one of the most secure carriers in the world. In the rare occasion that you receive a package that appears to be damaged on the outside, we ask you to please sign for the package “With Reserve”. Please open the package and inspect the merchandise with the DHL deliveryman present and if the item is damaged, Pierotucci.com will work with DHL to resolve the problem. Pierotucci.com will replace the order as soon as possible.
Will I have to pay customs duty when the package arrives?
Pierotucci.com assumes responsibilities for tax duties in US, Canada, Japan, and Europe. For all other countries, tax duties may be requested by the carrier in order to deliver the merchandise. To see if custom duties in your country will be your responsibility click here.
For More Detailed Information Click Here: Shipping & Custom Tax
How will my personal information be used?
Pierotucci.com does not sell, rent or lend any personally identifiable information regarding its customers to any third party in ways different to those described in this privacy statement. Nor do we share your personally identifiable information with any other entities other than the necessary third parties in the processing of your order.
Is it safe to use a credit card?
We use Secure Socket Layer (SSL) providing an encrypted channel and server authentication, so that all such information is transmitted through a 128 bit secured server connection. The credit card and bank details you provide are communicated only and directly to the Deutsche Bank to process your payment. Your bank and credit card details are never communicated or available to Pierotucci.com or any other third party.
What are cookies?
A cookie is a small data file that a web site can send to your browser. Cookies contain information that allows us to recognize who you are when you arrive at our site by associating the anonymous identification numbers in the cookie with other information you as a customer have provided us. That customer information is stored on our secured database. At no time is your personally identifiable information (name, street address, credit card number) stored within one of our cookies. A cookie cannot retrieve any other data from your hard drive, pass on computer viruses, or capture your e-mail address.
What are the recommended browser settings to best view the site?
For optimal visualization of Pierotucci.com, a minimum resolution of 800x600 pixels is required. In addition, Pierotucci.com has been tested for use on all major Internet browsers. If you experience any difficulty in viewing any parts of Pierotucci.com, please contact us.